Your privacy matters to us. This Privacy Policy explains what information LOD collects about you, how we use it, who we share it with, and what rights you have. Please read it carefully.
1. Information We Collect
1.1 Information You Provide to Us
- Account information: full name, email address, phone number, and delivery address.
- Order information: pickup/delivery addresses, special instructions, add-on preferences, and order history.
- Payment information: billing name and payment card details (processed and stored by Stripe — see Section 4).
4. Payment Data and Stripe
• Stripe securely captures and stores your card data directly.
• LOD does not receive, see, or store your full card number, CVV, or magnetic stripe data.
• LOD receives only a payment token and transaction confirmation.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Order photos | 90 days after delivery, then permanently deleted |
| Support communications | 2 years |
| Financial transaction records | 7 years (required by tax law) |
| Account data | Until deletion + 3 years |
7. Your Rights and Choices
Access
Request a copy of the personal information LOD holds about you.
Correction
Request correction of inaccurate or incomplete personal data.
Deletion
Request permanent erasure of your account and personal information.
Opt-Out of Marketing
Unsubscribe from promotional emails or SMS notifications at any time.
Portability
Request transfer of your data in a structured, machine-readable format.
Withdraw Consent
Withdraw previously given consent for non-essential data processing.