⚠️Important Safety Notice
For the safety of your laundry, the safety of our team, and the protection of other customers’ orders — certain items cannot be placed in an LOD order. Please read this list carefully before placing your first order.
By placing an order with LOD, you confirm that no prohibited items are included in your laundry.
1. Prohibited Items — Complete List
Category 01
Specialty Fabrics That Cannot Be Machine Washed
- ✕Dry Clean Only garments, suits, tuxedos, and silk dresses
- ✕Real fur, faux fur, leather, suede, and shearling coats
- ✕Structured garments with rigid internal padding or wiring
- ✕Athletic wear with built-in rigid plastic or metal structures
Why:Machine washing and commercial tumbling will cause irreversible shrinkage, tearing, or structural warping.
Category 02
Contaminated or Hazardous Items
- ✕Biological hazards, bodily fluids, blood, or medical waste
- ✕Chemical contamination, motor oil, gasoline, or toxic solvents
- ✕Flammable materials, fireworks, or fuel-soaked rags
Why:Protects facility staff health and prevents chemical contamination of neighboring customer orders.
Category 03
Damaged, Wet, or Compromised Items
- ✕Wet or soaked items that can mildew during transit
- ✕Items with active mold, mildew, or severe odor infestation
- ✕Active pest infestations (bedbugs, moths, lice, fleas)
Why:Compromised items risk spreading mold spores or pests to transport vehicles and processing hubs.
Category 04
Valuables and Personal Items
- ✕Cash, coins, credit cards, ID cards, driver's licenses
- ✕Fine jewelry, watches, rings, cufflinks, and heirlooms
- ✕Car keys, house keys, wireless earbuds, smartwatches, smartphones
- ✕Prescription medications, pills, and medical devices
Why:LOD is not responsible for lost personal items left inside clothing pockets prior to pickup.
Category 05
High-Value Garments Without Pre-Disclosure
- ✕Individual garments valued at over $300.00 USD per piece without prior written disclosure to support@lodvalet.com
Why:High-value items require specialized handling protocols and written pre-clearance.
Category 06
Irreplaceable Items
- ✕Family heirlooms, vintage couture, wedding dresses, graduation gowns
- ✕Custom, one-of-a-kind, or non-replaceable artistic garments
Why:Commercial laundry processing involves high-capacity machines unsuitable for delicate heirlooms.
👖Pocket Check Reminder
Please check all pockets before placing items in your LOD bag.
Items left in pockets (keys, pens, lipsticks, airpods) can damage garments or commercial machines during washing.
3. What Happens If Prohibited Items Are Found
1
Prohibited item is immediately set aside and photographed for record keeping.
2
Customer will be notified by SMS or email with the photo proof attached.
3
Item is returned unwashed with your completed order.
4
LOD will not wash, dry, or fold the prohibited item.